The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Even though some of the jewelry that is made has pieces that come from the ocean I would recommend not wearing it while you go for a swim. The salt water or chemicals in a pool may damage the piece. Taking off the jewelry while either working out, cleaning, or putting on lotions and perfumes will help make sure your pieces stay in tip top condition. Don't put jewelry in a cleaning solution use a polishing cloth to bring back original shine.
I offer gift wrapping with either a tropical leaf print or a wave print. All items packaged come in a 4x8 padded envelope. All pieces will be in a 3.5x3.5 kraft box with cotton and pieces will be hung on a card.
If you would like a custom piece made please send me a message so we can discuss what you would like. After that process I will create a custom listing for you. If you have a shell or stone that you would want to use please make sure when you send it out that it is packaged carefully. I am not held responsible for any broken or lost items that are sent to me. Make sure to send me the tracking number so I know when I should be arriving.
All items will are be shipping 1-2 after order is placed unless stated other wise. You should receive items 3-5 days after item is brought to the post office, tracking number is included. USPS first class is used to ship these items. If you would like to expedite shipping or would like a signature confirmation please let me know when you place the order. I am not liable for lost or stolen packages. If your package goes missing, I will contact my shipping carrier to track the delivery information, but I cannot be held responsible if an order shows confirmed delivery to the correct address.
Sometimes items get thrown around while being shipped and may cause a piece to get damaged. I try my best to make sure this doesn't happen, but mistakes happen. If you receive a damaged item please message me with a picture of the item. I will be happy to make you another piece, but original damaged piece must be sent back to me first. You will be refunded shipping cost. I will only accept damaged pieces 2 weeks after you receive the item.
Rarely and unfortunately and accidents happen a piece may break. Id be happy to fix whatever broke, but you must pay for the repair. Shoot me a message and we can discuss what needs to be fixed and how much it will cost.